After upgrading to Asset 6.5 from a previous version, the "Single" ownership style is missing

Article ID: 39506

After upgrading to Asset 6.5, the "Single" ownership style is missing from the Ownership Settings page under Configuration > Solutions Settings > CMDB Solution.

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Cause

This can be caused if the Ownership Style in the previous version of Asset was set to either of the following:

• Allow
• Allow After Warning

Both of the above settings allow an Asset to be associated to multiple users. By default, the ownership style in Asset 6.1 and 6.2 is Allow After Warning. This setting is preserved during an upgrade and corresponds to the Multiple with Warning style in CMDB Solution 6.5, which is installed during an upgrade to Asset 6.

CMDB Solution 6.5 does not allow changing from any multiple ownership style back to single.

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Resolution

This behavior is working as designed.

As a workaround before the upgrade is started, set the ownership style to Single. In Asset 6.1 or 6.2:

1. Open the Notification Server Console.
2. Go to Configuration > Solutions Settings > Assets and Inventory > Asset Control > Asset Global Settings.
3. Pick Single from the drop-down next to Allow Assets to have multiple owners.
4. Click Apply.